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FREQUENTLY ASKED QUESTIONS >>>
Website Hosting Japan |
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Please
click the topics to see full details: |
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General Hosting Questions: |
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- What do all the hosting terms mean?
- How do I set up a hosting account?
- How do I upload my site to the
server?
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cPanel: |
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- How do I access cPanel?
- Where can I find the
cPanel user manual?
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Domain Names: |
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- What domain name should I get?
- How do I set up a domain name?
- How do I change my domain name?
- How do I view my site before setting
up my domain name?
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Email: |
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- How do I set up my website email
accounts?
- What is Webmail?
- How do I access my Webmail?
- Password
Refused When Trying To Access E-Mail
- What is
Mail Manager?
- How do I
create Autoresponders?
- How do I
add an e-mail filter?
- How do I
create Email Forwarders?
- How many
emails can I send?
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Website Statistics: |
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- How do I view my website's
statistics?
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File Manager: |
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- How do I
use the File Manager?
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General Hosting
Questions:
<Back
to Top> |
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What do
all the hosting terms mean? |
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Here is a
list of the hosting terms and their meanings on our
Hosting Packages page: |
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Web Space:
This is the amount of space you have
for your website's files.
- Bandwidth: This the amount of
data transfer your website can use in a month's
time.
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cPanel Web Control
Panel: This is a free Control Panel that allows the
website owners to manage and control their website.
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MySQL: a popular database engine.
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FTP Access:
unrestricted ftp (File
Transfer Protocol)
access to your web
server.
- PHP: a very
common programming language.
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PERL: a program
specifically designed to process text and is one of
the most popular languages for writing GCI scripts.
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CGI Support: CGI
scripts directory.
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Custom Error Pages:
allows owners to customize error pages.
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Password Protected
Directories: allows owners to place password
protection on directories.
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POP3 Mail accounts:
available to send and receive email over the
Internet.
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Webmail: browser-based
program for accessing your website email.
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E-Mail Auto Responder:
allows automatic replies to be sent to emails
received with a message of your choice.
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E-Mail Forwarding:
allows email copies to be forwarded to email
addresses of your choice.
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E-Mail Filters: allows
filters to be set up to reduce Spam.
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Professional Spam
Detection: system that can detect possible spam email.
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Website
Live Statistics: statistic program that gives detailed
information of the traffic your website consumes.
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Fantastico Deluxe:
allows owner to install a variety of scripts.
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Microsoft Frontpage
Extensions: server supports MS Frontpage, an html
editor that can be used to create, edit and upload
your website.
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Chat Room software:
chat room script that can be installed on your
website.
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Shopping Cart System:
shopping cart script that can be installed on your
website.
- Preconfigured
Scripts: programs that can be installed through a
click of a button through cpanel.
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SiteBuilder: website
building software that has over 300 designs ranging
from personal sites to business sites. You can
build your website in a matter of minutes.
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How do I set up a
hosting account? |
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Please see our
First Time Help for
hosting guide. |
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How do I upload my site to the server? |
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Please see our
First Time Help for
hosting guide. |
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cPanel:
<Back
to Top> |
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How do I access cPanel? |
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To access
your cPanel you can simply open up internet explorer and
navigate to: http://www.yourdomain.com/cpanel |
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Where can I find the
cPanel user manual? |
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The cPanel user manual is
located at: http://www.cpanel.net/docs/cp/index.html |
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Domain Names:
<Back
to Top> |
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What domain name should
I get? |
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Please see our
First Time Help for
hosting guide. |
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How do I set up a domain
name? |
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Please see our
First Time Help for
hosting guide. |
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How do I change my domain name? |
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| If you would like to
change your domain but don't know how, do not worry as
it's very very simple. Just send us an email
with all of your details |
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How do I view my site
before setting up my domain name? |
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In order for to view
your site prior to DNS propagating, you have to use
following temp address for your site:
http://xxx.xxx.xxx.xxx (Ip address of your
server)/~username/
Example: If the IP address of your server is
72.37.245.142 (check the IP in your welcome email) and
if the username of your domain is 'user' then use
following temp URL of your domain:
http://72.37.245.142/~user/ |
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How do I set up my website email
accounts? |
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How do I access my Webmail? |
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To Access your Webmail
simply follow the following directions:
1)Navigate to http://www.yourdomain.com/webmail
2)Enter your full e-mail address and password |
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Password Refused When Trying To Access
E-Mail |
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If you are trying to
access your e-mail and get the error saying your
password is incorrect don't worry as there is a simple
solution.
1.Login to your cPanel
2.Click on Mail
3.Click on Add/Remove Accounts
4.Click Change Pass next to the account
5.Enter the password you wish to use (it can be the
same as the original)
Your e-mail should now be working. This doesn't happen
very often but for some reason passwords can get
corrupt in cPanel. This should solve the issue right
away. |
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The Mail area allows you to manage all
aspects of your e-mail, from adding new accounts,
managing mailing lists, and setting spam filters.
There are quite a number of options available, so take
your time.
Note: All e-mail options can be used in conjunction
with each other. For example, you could set up an
autoresponder on your main account to e-mail an "Out
of Office" message, a forwarder to send the email to
your uncle's house where you are staying, and a spam
filter to reject all e-mail with "credit" in the
subject line. This flexibility is what makes e-mail so
powerful as a communication medium.
To open the Mail area: click on the Mail button on the
cpanel home page. |
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How do I create Autoresponders? |
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Autoresponders are
email messages that are sent automatically when an
e-mail arrives for a specific email account.
Autoresponders are most commonly used for an "Out of
Office" style message to inform your correspondents
that you are not available, without you having to
reply manually. You can have more than one
autoresponder on one account. You can use plain text
or include HTML code in the autoresponder, and choose
from a wide variety of character sets.
To add an autoresponder:
1. Click on the Autoresponders link in the Mail area.
2. Click on the Add Autoresponder link.
3. Enter the address of the account that the
autoresponder responds to in the Email field.
4. Enter your name or address in the From field. You
do not have to put anything in this field.
5. Enter the subject line of the autoresponder in the
Subject field.
6. Click on the required character set for this
autoresponder from the Character Set drop-down list,
if required.
7. Click on the HTML Message tick box if you want to
include HTML code in the autoresponder.
8. Enter the autoresponder message in the Body field.
You can not use HTML code in this field - plain text
only.
9. Click on the Create button. |
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How do I add an e-mail filter? |
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You can block an
e-mail using spam filters.
To add an e-mail filter:
1. Click on the E-mail Filtering link in the Mail
area.
2. Click on the Add Filter link.
3. Click on the required header field in the first
drop-down list. These are the various fields in any
e-mail message.
4. Click on the required filter action in the second
drop-down list. This action will act on the text
entered in the third field.
* equals - match the text exactly (whole words only).
"Credit" will block "Credit".
* matches regex - matches the text based on regular
expression (regex) rules. Regular expressions are a
powerful but complex area. You do not need to use
regular expression filters for most circumstances.
* contains - match the specified text in any
circumstance. "porn" will block "porn" and
"pornography".
* begins with - match the specified text when it is
the beginning of a word. "porn" will block "porn" and
"pornography" but not "teenporn".
5. Enter the filter text in the third field. This text
is case sensitive.
6. Enter the destination for the filtered e-mail in
the Destination field. There are three separate types
of destination:
* Destroy the e-mail - Enter Discard in the field.
* Redirect to another address - Enter the e-mail
address to which to redirect the e-mail.
* Redirect to a script - Enter the full script path on
the machine that hosts your web site.
7. Click on the Activate button.
Example:
* To redirect all e-mail from "john@paradise.net",
enter: From, equals, john@paradise.net, david@corse.org.nz
* To delete all e-mail from paradise.net, enter: From,
contains, paradise.net, Discard
* To delete all references to pornography, enter: Any
Header, contains, porn, Discard
* To discard all e-mail that Spam Assassin has marked
as spam, enter: SpamAssassin Spam Header, begins with,
yes, Discard |
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How do I create Email Forwarders? |
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Forwards simply allow you to
automatically forward e-mail sent to one account to
another account. This is useful when you work at two
separate locations, or have gone on holiday.
To forward mail from one account to two or more
accounts, just add two or more forwards for the
account that is being forwarded.
To add a forwarder:
1. Click on the Forwarders link in the Mail area.
2. Click on the Add Forwarder link.
3. Enter the first part of the e-mail address that
will be forwarded in the first field.
4. Choose the required domain from the drop-down list.
5. Enter the full e-mail address that the forwarder
will forward mail to in the second field.
6. Click on the Add Forwarder button. |
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How many emails can I send? |
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You can send a maximum of 200 emails
per domain name per hour. If you exceed that limit you
will start to receive unrouteable domain name errors.
What if I have a mailing list with 2,000 emails?
If you have a large mailing list you will need to use
software such as PHPList to send out your mailing list
while using the Rate Limiting feature within the
software. |
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| How do I view my
website's statistics? |
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| Login to cPanel.
Under "Logs" there are a number of statistics
programs. We recommend
Awstats.
The Awstats
reporting tool combines a comprehensive coverage of
web server statistics available for your web site with
very attractive reporting pages. |
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How do I use the File Manager? |
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The File Manager allows you to manage
your site through HTML, rather than an FTP tool or
other third-party application. You can upload, create
or delete files, organize files in folders, and change
file permissions. While not as sophisticated as most
FTP tools, File Manager is free and gives you all the
basic functionality necessary to manage your site.
Note: All of the other topics in this section assume
that you are already in File Manager.
To open and navigate in File Manager:
1. Click on the File Manager link in the Site
Management Tools section of the main menu in the
control panel.
2. Navigate by using the following:
Open a folder by clicking on the folder icon.
Go up a level by clicking on the Up one level link.
Use the path links at the top of the window to move up
and down the path.
Select a folder, so as to view or modify its
properties, by clicking on the folder name link.
Creating a new folder
Folders are a very useful way of adding organization
and structure to your web site. They make maintenance
of the site much easier, as you can easily see what
files are in which folder. Most web sites include at
least an /image folder to keep all the image files
separate from the HTML files.
To create a new folder:
1. Navigate to the area in which you will create the
new folder.
2. Click on the Create New Folder link.
3. Enter the name of the new folder in the available
field in the top-left corner of the window.
4. Click on the Create button button. The new folder
will appear in the main display area.
Uploading Files
You can use File Manager to upload files to your web
site, up to 12 files in one go. Although useful, a
third-party FTP client has many more features and does
not limit you to the number of files you can upload at
one time. Refer to the FTP section for more
information.
To upload files in File Manager:
1. Navigate to the folder where you want to upload
your files.
2. Click on the Upload file(s) link.
3. Click on the Browse button button next to one of
the top fields.
4. Search for and double-click on the first file to
upload.
5. Repeat the above steps for each file you want to
upload.
6. Click on the Overwrite existing files tick box if
you want to overwrite existing files of the same name.
7. Click on the Upload button button when you have
finished selecting files. The status of the upload
will appear in the top-right corner of your window.
The contents of the folder is displayed in the main
area, including your uploaded files.
Creating a new file
For small text files it can be easier to create them
online, rather than on your home computer and
uploading the file. You can create text files, such as
HTML, PHP, or plain TXT, but not binary files.
To create a new file:
1. Navigate to the folder where you want to create
your text file.
2. Click on the Create New File link.
3. Enter the name of the file to be created in the
available field in the top-right corner of your
window. You do need to add the file extension to the
name, for example script.pl for a Perl script, not
just script.
4. Select the type of document from the drop-down
list. Each type of file adds specific information to
the text file:
Text Document - No text is added to the file.
HTML Document - No text is added to the file.
Perl Script - Automatically adds the path to Perl to
the top of the file. Make sure to double-check that
the path is correct.
Shell Script - Automatically adds the path to the
Shell executable to the top of the file. Make sure to
double-check that the path is correct.
5. Click on the Create button button. The file has now
been created and the display updated to show the new
file. Refer to Editing a file to add text to these new
files.
Editing a file
Editing a pre-existing file through File Manager
allows you to make immediate changes to your web site,
without having to upload a new version of the file.
This is useful for small changes, but would be
inefficient for large amounts of coding.
To edit a file:
1. Navigate to the folder where the file is located.
2. Click on the name of the file.
3. Click on the Edit File link in the top-right corner
of your window. This will open a new window with the
contents of the file displayed.
Note: Clicking on the Show File link will display the
contents of the file. However, you will not be able to
make any changes to the file.
4. Alter the text of the file as you wish.
5. Click on the Save button button when you have
finished altering the file. The file has been saved
and any changes will take effect from now on.
Renaming a file
You can quickly rename a file or folder if you
originally labelled a file or folder with the wrong
name, or if the name needs to be updated. This is
useful if a small number of files need to be changed,
since you do not need to upload any files for the
changes to take effect, but inefficient if you needed
to rename your entire site.
To rename a file or folder:
1. Navigate to the file or folder.
2. Click on the Rename File link in the top-right
corner of your window.
3. Enter the new name for the file or folder in the
text field. You need to enter an extension if it is a
file, such as .html for HTML files.
4. Click on the Rename button button. The file name
has now been changed and the display updated to show
the modified file.
Changing file or folder permissions
All files on UNIX (including Linux and other UNIX
variants) machines have access permissions. These tell
the operating system how to deal with requests to
access these files. There are three types of access:
Read - Denoted as r, files with read access can be
displayed to the user.
Write - Denoted as w, files with write access can be
modified by the user.
Execute - Denoted as x, files with execute access can
be executed as programmes by the user.
Access types are set for three types of user group:
User - the owner of the file.
Group - other files which are in the same folder or
group.
World - everyone else.
The web server needs to be able to read your web pages
in order to be able to display them in a browser. The
following permissions need to be set in order for your
web site to function properly.
All HTML files and images need to be readable by
others. The setting for this is 644 (readable by User,
Group, and World, and writable by User), and is set
automatically when you upload files.
All folders need to be executable by others. The
setting for this is 755 (readable by User, Group, and
World, writable by User, executable by User, Group,
and World), and is set automatically when you create a
folder.
All CGI files (all files in the cgi-bin folder) need
to be executable by other. The setting for this is 755
(readable by User, Group, and World, writable by User,
executable by User, Group, and World), and is not set
automatically when you upload files. You need to
change file permissions manually. Refer to the
Introduction to CGI topic for more information.
Warning: It is important that none of your files or
folders are writable by anyone else. Any file or
folder which is writable by others can be erased by
them. Generally there is no problem, just be careful
in how you set your permissions.
To change file or folder permissions:
1. Navigate to the file or folder that you need to
change.
2. Click on the name of the file or folder.
3. Click on the Change Permissions link in the
top-right corner of the window.
4. Click on as many tick boxes as you require to
create the right permission. The permission numbers
underneath the tick boxes will update automatically.
5. Click on the Change button button when you have
finished setting the permission. The new permission
level has now been saved and the display updated to
show the modified file.
Deleting a file or folder
cPanel includes a Trash folder, which operates the
same way as the Windows Recycle Bin. All deleted files
are automatically placed in the Trash folder and can
be restored to their original positions by a simple
click. However, once you empty the Trash folder, the
files are permanently deleted. Refer to Emptying the
Trash for more information.
To delete a file or folder:
1. Navigate to the file(s) or folder(s) that you want
to delete.
2. Click on the name of the file or folder to display
the item's properties in the top-right corner of your
window.
3. Click on the Delete File link. The deleted file or
folder is now displayed in the Trash area. Refer to
Restoring an item from the Trash if you deleted the
wrong file or folder by accident.
Restoring an item from the trash
You can easily restore a deleted file from the Trash
by moving it from the Trash to another folder.
Restored folders are automatically moved back to their
original location. However, you will not be able to
restore the item if you have emptied the Trash since
deleting it - it has been permanently destroyed.
To restore an item from the Trash:
A full guide can be found at
http://www.cpanel.net/docs/cp/fileManager.htm
1. Click on the icon of the item that you want to
restore in the Trash area on the bottom-right of the
window. The folder or file will be automatically
returned to its original location.
Emptying the trash
Warning: Make sure you do not need any of the files or
folders in the Trash before you empty it, because the
files are deleted permanently once the Trash is
emptied.
To empty the Trash:
1. Click on the Empty trash link in the
Trash area. All of the files in the Trash have now
been permanently deleted. |
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