FREQUENTLY ASKED QUESTIONS >>> Website Hosting Japan
   
  Please click the topics to see full details:
   
  General Hosting Questions:
 
  • What do all the hosting terms mean?
  • How do I set up a hosting account?
  • How do I upload my site to the server?
  cPanel:
 
  • How do I access cPanel?
  • Where can I find the cPanel user manual?
  Domain Names:
 
  • What domain name should I get?
  • How do I set up a domain name?
  • How do I change my domain name?
  • How do I view my site before setting up my domain name?
  Email:
 
  • How do I set up my website email accounts?
  • What is Webmail?
  • How do I access my Webmail?
  • Password Refused When Trying To Access E-Mail
  • What is Mail Manager?
  • How do I create Autoresponders?
  • How do I add an e-mail filter?
  • How do I create Email Forwarders?
  • How many emails can I send?
  Website Statistics:
 
  • How do I view my website's statistics?
  File Manager:
 
  • How do I use the File Manager?
 

   
  General Hosting Questions:      <Back to Top>
  What do all the hosting terms mean?
  Here is a list of the hosting terms and their meanings on our Hosting Packages page:
 
  • Web Space: This is the amount of space you have for your website's files.
  • Bandwidth: This the amount of data transfer your website can use in a month's time.
  • cPanel Web Control Panel: This is a free Control Panel that allows the website owners to manage and control their website.
  • MySQL: a popular database engine.
  • FTP Access: unrestricted ftp (File Transfer Protocol) access to your web server.
  • PHP: a very common programming language.
  • PERL: a program specifically designed to process text and is one of the most popular languages for writing GCI scripts.
  • CGI Support: CGI scripts directory.
  • Custom Error Pages: allows owners to customize error pages.
  • Password Protected Directories: allows owners to place password protection on directories.
  • POP3 Mail accounts: available to send and receive email over the Internet.
  • Webmail: browser-based program for accessing your website email.
  • E-Mail Auto Responder: allows automatic replies to be sent to emails received with a message of your choice.
  • E-Mail Forwarding: allows email copies to be forwarded to email addresses of your choice.
  • E-Mail Filters: allows filters to be set up to reduce Spam.
  • Professional Spam Detection: system that can detect possible spam email.
  • Website Live Statistics: statistic program that gives detailed information of the traffic your website consumes.
  • Fantastico Deluxe: allows owner to install a variety of scripts.
  • Microsoft Frontpage Extensions: server supports MS Frontpage, an html editor that can be used to create, edit and upload your website.
  • Chat Room software: chat room script that can be installed on your website.
  • Shopping Cart System: shopping cart script that can be installed on your website.
  • Preconfigured Scripts: programs that can be installed through a click of a button through cpanel.
  • SiteBuilder: website building software that has over 300 designs ranging from personal sites to business sites.  You can build your website in a matter of minutes.
 
   
  How do I set up a hosting account?
  Please see our First Time Help for hosting guide.
   
  How do I upload my site to the server?
  Please see our First Time Help for hosting guide.
 

  cPanel:      <Back to Top>
  How do I access cPanel?
  To access your cPanel you can simply open up internet explorer and navigate to: http://www.yourdomain.com/cpanel
   
  Where can I find the cPanel user manual?
  The cPanel user manual is located at: http://www.cpanel.net/docs/cp/index.html
 

  Domain Names:      <Back to Top>
  What domain name should I get?
  Please see our First Time Help for hosting guide.
   
  How do I set up a domain name?
  Please see our First Time Help for hosting guide.
   
  How do I change my domain name?
 
If you would like to change your domain but don't know how, do not worry as it's very very simple.  Just send us an email with all of your details
   
  How do I view my site before setting up my domain name?
 
In order for to view your site prior to DNS propagating, you have to use following temp address for your site:

http://xxx.xxx.xxx.xxx (Ip address of your server)/~username/

Example: If the IP address of your server is 72.37.245.142 (check the IP in your welcome email) and if the username of your domain is 'user' then use following temp URL of your domain: http://72.37.245.142/~user/
 

 
Email:      <Back to Top>
 
How do I set up my website email accounts?
 
Please see our First Time Help for hosting guide.
 
 
 
What is Webmail?
 
Please see our First Time Help for hosting guide.
 
 
 
How do I access my Webmail?
 
To Access your Webmail simply follow the following directions:

1)Navigate to http://www.yourdomain.com/webmail
2)Enter your full e-mail address and password
 
 
 
Password Refused When Trying To Access E-Mail
 
If you are trying to access your e-mail and get the error saying your password is incorrect don't worry as there is a simple solution.

1.Login to your cPanel
2.Click on Mail
3.Click on Add/Remove Accounts
4.Click Change Pass next to the account
5.Enter the password you wish to use (it can be the same as the original)

Your e-mail should now be working. This doesn't happen very often but for some reason passwords can get corrupt in cPanel. This should solve the issue right away.
 
 
 
What is Mail Manager?
 
The Mail area allows you to manage all aspects of your e-mail, from adding new accounts, managing mailing lists, and setting spam filters. There are quite a number of options available, so take your time.

Note: All e-mail options can be used in conjunction with each other. For example, you could set up an autoresponder on your main account to e-mail an "Out of Office" message, a forwarder to send the email to your uncle's house where you are staying, and a spam filter to reject all e-mail with "credit" in the subject line. This flexibility is what makes e-mail so powerful as a communication medium.

To open the Mail area: click on the Mail button on the cpanel home page.
 
 
 
How do I create Autoresponders?
 
Autoresponders are email messages that are sent automatically when an e-mail arrives for a specific email account. Autoresponders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one autoresponder on one account. You can use plain text or include HTML code in the autoresponder, and choose from a wide variety of character sets.

To add an autoresponder:

1. Click on the Autoresponders link in the Mail area.
2. Click on the Add Autoresponder link.
3. Enter the address of the account that the autoresponder responds to in the Email field.
4. Enter your name or address in the From field. You do not have to put anything in this field.
5. Enter the subject line of the autoresponder in the Subject field.
6. Click on the required character set for this autoresponder from the Character Set drop-down list, if required.
7. Click on the HTML Message tick box if you want to include HTML code in the autoresponder.
8. Enter the autoresponder message in the Body field. You can not use HTML code in this field - plain text only.
9. Click on the Create button.
 
 
 
How do I add an e-mail filter?
 
You can block an e-mail using spam filters.

To add an e-mail filter:

1. Click on the E-mail Filtering link in the Mail area.
2. Click on the Add Filter link.
3. Click on the required header field in the first drop-down list. These are the various fields in any e-mail message.
4. Click on the required filter action in the second drop-down list. This action will act on the text entered in the third field.
* equals - match the text exactly (whole words only). "Credit" will block "Credit".
* matches regex - matches the text based on regular expression (regex) rules. Regular expressions are a powerful but complex area. You do not need to use regular expression filters for most circumstances.
* contains - match the specified text in any circumstance. "porn" will block "porn" and "pornography".
* begins with - match the specified text when it is the beginning of a word. "porn" will block "porn" and "pornography" but not "teenporn".
5. Enter the filter text in the third field. This text is case sensitive.
6. Enter the destination for the filtered e-mail in the Destination field. There are three separate types of destination:
* Destroy the e-mail - Enter Discard in the field.
* Redirect to another address - Enter the e-mail address to which to redirect the e-mail.
* Redirect to a script - Enter the full script path on the machine that hosts your web site.
7. Click on the Activate button.

Example:

* To redirect all e-mail from "john@paradise.net", enter: From, equals, john@paradise.net, david@corse.org.nz
* To delete all e-mail from paradise.net, enter: From, contains, paradise.net, Discard
* To delete all references to pornography, enter: Any Header, contains, porn, Discard
* To discard all e-mail that Spam Assassin has marked as spam, enter: SpamAssassin Spam Header, begins with, yes, Discard
 
 
 
How do I create Email Forwarders?
 
Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday.

To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

To add a forwarder:

1. Click on the Forwarders link in the Mail area.
2. Click on the Add Forwarder link.
3. Enter the first part of the e-mail address that will be forwarded in the first field.
4. Choose the required domain from the drop-down list.
5. Enter the full e-mail address that the forwarder will forward mail to in the second field.
6. Click on the Add Forwarder button.
 
 
 
How many emails can I send?
 
You can send a maximum of 200 emails per domain name per hour. If you exceed that limit you will start to receive unrouteable domain name errors.

What if I have a mailing list with 2,000 emails?

If you have a large mailing list you will need to use software such as PHPList to send out your mailing list while using the Rate Limiting feature within the software.
 

 
Website Statistics:      <Back to Top>
 
How do I view my website's statistics?
 
Login to cPanel.  Under "Logs" there are a number of statistics programs.  We recommend Awstats.

The Awstats reporting tool combines a comprehensive coverage of web server statistics available for your web site with very attractive reporting pages.

 

 
File Manager:      <Back to Top>
 
How do I use the File Manager?
 
The File Manager allows you to manage your site through HTML, rather than an FTP tool or other third-party application. You can upload, create or delete files, organize files in folders, and change file permissions. While not as sophisticated as most FTP tools, File Manager is free and gives you all the basic functionality necessary to manage your site.

Note: All of the other topics in this section assume that you are already in File Manager.

To open and navigate in File Manager:

1. Click on the File Manager link in the Site Management Tools section of the main menu in the control panel.

2. Navigate by using the following:

Open a folder by clicking on the folder icon.

Go up a level by clicking on the Up one level link.

Use the path links at the top of the window to move up and down the path.

Select a folder, so as to view or modify its properties, by clicking on the folder name link.

Creating a new folder

Folders are a very useful way of adding organization and structure to your web site. They make maintenance of the site much easier, as you can easily see what files are in which folder. Most web sites include at least an /image folder to keep all the image files separate from the HTML files.

To create a new folder:

1. Navigate to the area in which you will create the new folder.

2. Click on the Create New Folder link.

3. Enter the name of the new folder in the available field in the top-left corner of the window.

4. Click on the Create button button. The new folder will appear in the main display area.

Uploading Files

You can use File Manager to upload files to your web site, up to 12 files in one go. Although useful, a third-party FTP client has many more features and does not limit you to the number of files you can upload at one time. Refer to the FTP section for more information.

To upload files in File Manager:

1. Navigate to the folder where you want to upload your files.

2. Click on the Upload file(s) link.

3. Click on the Browse button button next to one of the top fields.

4. Search for and double-click on the first file to upload.

5. Repeat the above steps for each file you want to upload.

6. Click on the Overwrite existing files tick box if you want to overwrite existing files of the same name.

7. Click on the Upload button button when you have finished selecting files. The status of the upload will appear in the top-right corner of your window. The contents of the folder is displayed in the main area, including your uploaded files.

Creating a new file

For small text files it can be easier to create them online, rather than on your home computer and uploading the file. You can create text files, such as HTML, PHP, or plain TXT, but not binary files.

To create a new file:

1. Navigate to the folder where you want to create your text file.

2. Click on the Create New File link.

3. Enter the name of the file to be created in the available field in the top-right corner of your window. You do need to add the file extension to the name, for example script.pl for a Perl script, not just script.

4. Select the type of document from the drop-down list. Each type of file adds specific information to the text file:

Text Document - No text is added to the file.

HTML Document - No text is added to the file.

Perl Script - Automatically adds the path to Perl to the top of the file. Make sure to double-check that the path is correct.

Shell Script - Automatically adds the path to the Shell executable to the top of the file. Make sure to double-check that the path is correct.

5. Click on the Create button button. The file has now been created and the display updated to show the new file. Refer to Editing a file to add text to these new files.

Editing a file

Editing a pre-existing file through File Manager allows you to make immediate changes to your web site, without having to upload a new version of the file. This is useful for small changes, but would be inefficient for large amounts of coding.

To edit a file:

1. Navigate to the folder where the file is located.

2. Click on the name of the file.

3. Click on the Edit File link in the top-right corner of your window. This will open a new window with the contents of the file displayed.

Note: Clicking on the Show File link will display the contents of the file. However, you will not be able to make any changes to the file.

4. Alter the text of the file as you wish.

5. Click on the Save button button when you have finished altering the file. The file has been saved and any changes will take effect from now on.

Renaming a file

You can quickly rename a file or folder if you originally labelled a file or folder with the wrong name, or if the name needs to be updated. This is useful if a small number of files need to be changed, since you do not need to upload any files for the changes to take effect, but inefficient if you needed to rename your entire site.

To rename a file or folder:

1. Navigate to the file or folder.

2. Click on the Rename File link in the top-right corner of your window.

3. Enter the new name for the file or folder in the text field. You need to enter an extension if it is a file, such as .html for HTML files.

4. Click on the Rename button button. The file name has now been changed and the display updated to show the modified file.

Changing file or folder permissions

All files on UNIX (including Linux and other UNIX variants) machines have access permissions. These tell the operating system how to deal with requests to access these files. There are three types of access:

Read - Denoted as r, files with read access can be displayed to the user.

Write - Denoted as w, files with write access can be modified by the user.

Execute - Denoted as x, files with execute access can be executed as programmes by the user.

Access types are set for three types of user group:

User - the owner of the file.

Group - other files which are in the same folder or group.

World - everyone else.

The web server needs to be able to read your web pages in order to be able to display them in a browser. The following permissions need to be set in order for your web site to function properly.

All HTML files and images need to be readable by others. The setting for this is 644 (readable by User, Group, and World, and writable by User), and is set automatically when you upload files.

All folders need to be executable by others. The setting for this is 755 (readable by User, Group, and World, writable by User, executable by User, Group, and World), and is set automatically when you create a folder.

All CGI files (all files in the cgi-bin folder) need to be executable by other. The setting for this is 755 (readable by User, Group, and World, writable by User, executable by User, Group, and World), and is not set automatically when you upload files. You need to change file permissions manually. Refer to the Introduction to CGI topic for more information.

Warning: It is important that none of your files or folders are writable by anyone else. Any file or folder which is writable by others can be erased by them. Generally there is no problem, just be careful in how you set your permissions.

To change file or folder permissions:

1. Navigate to the file or folder that you need to change.

2. Click on the name of the file or folder.

3. Click on the Change Permissions link in the top-right corner of the window.

4. Click on as many tick boxes as you require to create the right permission. The permission numbers underneath the tick boxes will update automatically.

5. Click on the Change button button when you have finished setting the permission. The new permission level has now been saved and the display updated to show the modified file.

Deleting a file or folder

cPanel includes a Trash folder, which operates the same way as the Windows Recycle Bin. All deleted files are automatically placed in the Trash folder and can be restored to their original positions by a simple click. However, once you empty the Trash folder, the files are permanently deleted. Refer to Emptying the Trash for more information.

To delete a file or folder:

1. Navigate to the file(s) or folder(s) that you want to delete.

2. Click on the name of the file or folder to display the item's properties in the top-right corner of your window.

3. Click on the Delete File link. The deleted file or folder is now displayed in the Trash area. Refer to Restoring an item from the Trash if you deleted the wrong file or folder by accident.


Restoring an item from the trash

You can easily restore a deleted file from the Trash by moving it from the Trash to another folder. Restored folders are automatically moved back to their original location. However, you will not be able to restore the item if you have emptied the Trash since deleting it - it has been permanently destroyed.

To restore an item from the Trash:

A full guide can be found at http://www.cpanel.net/docs/cp/fileManager.htm

1. Click on the icon of the item that you want to restore in the Trash area on the bottom-right of the window. The folder or file will be automatically returned to its original location.

Emptying the trash

Warning: Make sure you do not need any of the files or folders in the Trash before you empty it, because the files are deleted permanently once the Trash is emptied.

To empty the Trash:


1. Click on the Empty trash link in the Trash area. All of the files in the Trash have now been permanently deleted.
 
 
 
 
   
 
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